Telehealth and nurselines

If you have COVID-19 symptoms (fever, cough, shortness of breath), consider a telehealth visit or nurseline advice before seeking in-person care. Ask your primary care provider if they offer telehealth visits, or call one of Colorado’s nurselines.



If you are having a medical emergency, call 911. Tell the dispatcher your symptoms. If possible, put on a face mask before emergency medical services arrive or immediately after they arrive. 


Why should you use telehealth? 

  • Telehealth can reduce your risk of getting sick by limiting your exposure to others. 
  • Telehealth can help you get medical advice faster.
  • By using telehealth, you help keep hospital resources available for people who are seriously ill. You are also potentially limiting the spread of COVID-19 in your community. 

What is the difference between telehealth and nurselines? 

  • Telehealth is connecting with a doctor through an audio only or live-video and audio call. Using telehealth, a doctor can assess you, give you a treatment plan that fits your needs, recommend you for COVID-19 testing if applicable, or prescribe a medication. At this time, there is no vaccine available for COVID-19. 
  • Calling a nurseline can give you more information about what to do next. A nurse can help you decide when to contact your doctor or visit a health care facility, understand your medications, or give you more information about preventative care. 

Does it cost extra to use telehealth instead of seeing your provider in person? 

  • In Colorado, telehealth is covered by all insurance plans. To learn more, contact your insurance company directly. 
  • Calling a nurseline is typically free but some nurselines may have rules about who they serve. 
  • Under direction of Colorado’s Department of Regulatory Agencies, co-pays will be waived for any COVID-19-related in-network telehealth services for those with private health insurance. For unrelated telehealth visits, you may still be required to pay a copay.
  • Telehealth visits cost the same as an in-person visit for Medicaid and Medicare patients. 
  • If you don’t have health insurance or a primary care provider, there are several online telehealth companies that will see you for a fee. These visits typically range from $20 to $75 per visit. 

Where can you find a list of telehealth providers and nurselines in Colorado? 

How do you use telehealth?

  • Visit a telehealth website and sign-up/sign-in to get an appointment.
  • Download the software or apps that are used for the visit. 
  • If you have a thermometer, heart rate monitor, blood pressure cuff, blood sugar monitor, or other medical tool, have it with you at the time of your telehealth visit.
  • Sit in a well-lit room so that the provider can see you well.
  • If possible, join the visit a few minutes early to make sure your microphone and camera on your device are working properly.  

Can anyone call the nurseline?

Yes. Here's a list of available nurselines

Do you need health insurance for the nurselines?

No. There are several nurselines available for free